If you are not 100% satisfied with any item you have chosen, please keep it with the original packaging, in the condition it was received and call us to arrange a full refund or exchange.
If you are unable to send it back quickly, then don't worry! We will accept it back up to 3 months from when you ordered it (this is reduced to 7 days for sale items as we are trying to clear the warehouse of this stock).
Please call us free on 0800 345 672 (mobiles 01803 712779) to arrange the free return of your items.
Alternatively send an email with your details to: firstname.lastname@example.org
For our international customers we offer same price return as for despatch. Click here for our international shipping rates :)
Even though we are doing everything we can, it is possible that sometimes we may miss something.
That is why we are happy to offer you a price match guarantee - if you find an item in our catalogue or on our website cheaper elsewhere, we will do our best to match that price.
Please call us on 0800 0345 672 (Monday to Friday, 9am to 5pm) with your details, plus the web address of the cheaper item. Once the price is verified, we can continue with your order on the telephone.
Terms and conditions
Item must be identical (same manufacturer, specification etc).
It must be a registered online shop - not auction sites such as ebay, or non-UK sites.
Contact us by phone with evidence of lower price, providing us with the web address and item code of the item to be price-matched.
Item must be in stock and ready for delivery.
We must be able to verify the price.
Items must be non-sale and non-promotional.
Price matching must take place prior to purchase of items - no refund will be given after purchase.
Price matching includes delivery charges.
We are happy to price match every item in our catalogue!
Simply contact us with you you and your friends details, and to say thank you, we will send you and your friend a £5 gift voucher.
Simply call us FREE on 0800 0345 672 or follow the link below.
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Award Winning, Certified Organic, Carbon Neutral and Charitable - We strive for perfection in all of these areas, for the benefit of our customers and of our world.
10% to charity